EXCHANGES & REFUNDS POLICIES

ONLINE EXCHANGES PURCHASE POLICY

E-purchases can be exchanged at any of GS stores or online.

In case you would like to exchange your recent e-purchase online, please send us an exchange request by contacting our customer service on +961 70 353035.

Exclusively for online exchanges, a 1st time exchange of orders that were not initially subject to a delivery fee, will be free of charge. 

A 2nd time exchange on same order will be subject to an LBP18,000 delivery charge. Online exchange requests on the same order is accepted for up to 2 times only. 

We will gladly exchange items that have the original tags attached and that are in the original purchase condition

  • For Full-price/Sale/Promotion Merchandise: Exchange within 18 days of purchase date.
  • Underwear, Swimwear and bikini bottoms items are not exchangeable.
  • All shoes should be tried on a carpeted surface before wear.
  • Items returned are not exchangeable with Gift Cards.
  • Exchanges are subject to stock availability.
  • Gift purchases can only be exchanged and cannot be refunded.

ONLINE REFUNDS PURCHASE POLICY

Refund of e-purchases is available exclusively at any of GS stores.

In case you would like to request a refund against your recent e-purchase, simply bring your item(s) to the nearest GS store along with your invoice, ID Card and Credit Card used on purchase. (GS Downtown, GS ABC Verdun, GS Dbayeh, GS ABC Dbayeh, GS Dunes Center, GS Hamra, GS The Spot Saida, GS Tripoli).

  • We will gladly refund items that have the original tags attached and that are in the original purchase condition.
  • Items on Sale are not refundable.
  • Returned items must not be washed, worn, or altered.
  • Refund is accepted within 10 days of purchase date.
  • Underwear, Swimwear and bikini bottoms items are not refundable.
  • All shoes should be tried on a carpeted surface before wear.
  • Refunds will be made at purchase price and will exclude delivery charges.
  • The name on the ID card should be the same name appearing on the Credit Card used on purchase and the Customer name on the receipt.
  • Gift purchases cannot be refunded and can only be exchanged.

FAULTY GOODS

  • Goods are faulty if they are received damaged or where a manufacturing fault occurs and is discovered upon receipt. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
  • If your item is faulty when you receive it, you can return it for a refund as per above refund terms. Simply return the faulty goods to any of our GS point of sales within 10 days from purchase date.
  • Where possible and upon your approval, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will offer you a replacement. If the same product is no longer available, you are entitled to a full refund as per above refund terms.
  • If you would like to exchange a faulty item instead of obtaining a refund, you can do that at any of our GS point of sales.

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your GS account.

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

ONLINE EXCHANGES PURCHASE POLICY FOR GS STOREY

E-purchases can be exchanged at any of GS Storey stores or online.

In case you would like to exchange your recent e-purchase online, please send us an exchange request by contacting our customer service on +961 70 353035.

Exclusively for online exchanges, a 1st time exchange of orders that were not initially subject to a delivery fee, will be free of charge. 

A 2nd time exchange on same order will be subject to an LBP18,000 delivery charge. Online exchange requests on the same order is accepted for up to 2 times only.

We will gladly exchange items that have the original tags attached and that are in the original purchase condition

  • For Full-price/Sale/Promotion Merchandise: Exchange within 18 days of purchase date.
  • Items returned are not exchangeable with Gift Cards. They can only be exchanged with products available at GS Storey
  • Exchanges are subject to stock availability.
  • Gift purchases can only be exchanged and cannot be refunded.

ONLINE REFUNDS POLICY

In case you would like to request a refund against your recent home decor e-purchase, simply bring your item(s) to GS Storey Downtown, GS Storey ABC Verdun or GS Storey Edelweiss Faqra Club branches along with your invoice, ID Card and Credit Card used on purchase.

Items can be refunded exclusively at previously listed GS Storey Branches.

Items purchased through the loyalty points or loyalty wallet cannot be refunded & can only be exchanged.

  • We will gladly refund items that have the original tags attached and that are in the original purchase condition.
  • Items on Sale are not refundable.
  • Returned items must not be used, washed, damaged, nor altered.
  • Refund is accepted within 10 days of purchase date.
  • Refunds will be made at purchase price and will exclude delivery charges.
  • The name on the ID card should be the same name appearing on the Credit Card used on purchase and the Customer name on the receipt.
  • Gift purchases cannot be refunded and can only be exchanged.

FAULTY GOODS

  • Goods are faulty if they are received damaged or where a manufacturing fault occurs and is discovered upon receipt. Items that are damaged as a result of normal usage are not considered to be faulty.
  • If your item is faulty when you receive it, you can return it for a refund as per above refund terms. Simply return the faulty goods to GS Storey Downtown, GS Storey Dbayeh, GS Storey Hamra or GS Storey ABC Verdun branches within 10 days from purchase date.
  • Where possible and upon your approval, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will offer you a replacement. If the same product is no longer available, you are entitled to a full refund as per above refund terms.
  • If you would like to exchange a faulty item instead of obtaining a refund, you can do that at GS Storey Downtown, GS Storey Dbayeh, GS Storey Hamra or GS Storey ABC Verdun.

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your GS account.

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear on our website/app. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

 


Please contact HSTCo with any questions or comments about this Exchange Policy at e-care@gs.com.lb or by phone at 00961- 1-35 30 35 – Extension 555 or on +961 70 353035.