Privacy Policy

HAMRA SHOPPING & TRADING CO SAL (HSTCo) (“we” or “us”) (including our affiliates and subsidiaries) sincerely appreciates your trust and confidence in our goods and services.

HAMRA SHOPPING & TRADING CO SAL takes the protection of your privacy very seriously. It is equally important to us that you understand how we handle the information. We will only use your personal information to deliver the products and services you have requested from us, and to meet our legal responsibilities under the law (General Data Protection Regulation EU2016/679 – GDPR).

By accessing, browsing or using this website, you expressly acknowledge that you have read, understand and agree to all the terms of this Privacy Policy, as outlined here and as it may be modified by HSTCo from time to time without prior notice.


Collection of Information

The information we collect depends upon your relationship with us. We collect information through our website on visitors and actual and potential employees, employee family members, customers, and others who have or are seeking a relationship with HSTCo.

For visitors to our website, we may require you to provide specific information about yourself when you engage in certain activities. Although it is optional for you to disclose the requested information, you must do so in order to engage in certain activities on our website or maintain a relationship with us (employment, registration, online shopping, loyalty program, customer satisfaction surveys, etc.). If you send information to HSTCo you explicitly consent to storage, destruction, processing, disclosure, and/or any other use of your information by HSTCo or its third-party service providers.


We may also acquire certain information about you from a "cookie" and from your IP/Internet address. Cookies are small pieces of information that are stored by your web browser on your computer's hard drive and allow us to serve you faster and with better quality. Please refer to our Cookie Policy.

Data You Provide to Us

The personal information we collect from you will vary depending on which products and/or services you engage us to deliver. The personal information we collect might include your name, home address, billing address, date of birth, mobile number, email address, email credentials,  your IP address, which pages you may have visited on our website and when you accessed them etc..


Use of the Information We Collect

In general terms, and depending on which products and/or services you engage us to deliver, as part of providing our agreed services we may use your information to:

  • contact you by post, email or telephone
  • verify your identity where this is required
  • understand your needs and how they may be met
  • maintain our records in accordance with applicable legal and regulatory obligations
  • prevent and detect cyber attacks
  • provide you with smooth, efficient, customized services
  • provide you with better customer support
  • improve our marketing and promotional efforts
  • analyse your usage of our website
  • to provide customers with ecommerce experience   

We are required by legislation, other regulatory requirements to retain some of your data where we have ceased to act for you. The period of retention required varies with the applicable legislation.

Disclosure of Information

We will not sell or rent your information to third parties.

We will only share your information with third parties for marketing purposes exclusively for the services provided to you by HSTCo.

Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.

Third Party Service Providers working on our behalf

We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we require from them to keep your information secure and not to use it for their own purposes as per contracts in place when applicable.

Please be assured that we restrict how such service providers may access, use and disclose your information, and we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption.

How you can access and update your information

Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us, or call us using the ‘Contact information’ noted below.

You have the right to ask for a copy of the information HAMRA SHOPPING & TRADING CO currently holds about you.

Security of your personal information

HSTCo uses reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Your data will usually be processed in our offices in the Lebanon. However, to allow us to operate efficient digital processes, we sometimes need to store information in servers located outside Lebanon, but within the European Economic Area (EEA). We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.


Parents and children

Children (persons under age 16) are not eligible to use our services.

If you are a parent or guardian, please make every effort to guard your children's privacy. If you are under the age of 16, please do not send us any information about yourself.


Your choices

We may occasionally contact you by post / email / telephone with details of any changes in legal and regulatory requirements or other developments that may be relevant to the services and products we provide you with and, where applicable, how we may assist you further. If you do not wish to receive such information from us, please let us know by contacting us as indicated under ‘Contact information’ below.


Your rights

Access to your information: You have the right to request a copy of the personal information about you that we currently hold.

Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information: You have the right to ask us to delete personal information about you where:

  • you consider that we no longer require the information for the purposes for which it was obtained
  • you have validly objected to our use of your personal information - see ‘Objecting to how we may use your information’ below
  • our use of your personal information is contrary to law or our other legal obligations
  • we are using your information with your consent and you have withdrawn your consent - see ‘withdrawing consent to use your information’ below

Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information, but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Objecting to how we may use your information: Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue. You have the right at any time to require us to stop using your personal information for direct marketing purposes.

Withdrawing consent to use your information: Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in ‘Contact information’ below if you wish to exercise any of these rights.

Changes to our privacy policy

HAMRA SHOPPING & TRADING CO SAL reserves the right to change, supplement, or amend this notice at any time; in such case, this will be notified through our website and/or any other methods permitted by applicable law.

This privacy policy was last updated on December 26, 2018.

Third party privacy policy




Bank of Beirut


Contact information and complaints


Lebanon, Beirut, PO BOX: 11-6217

+961 (1) 35 30 35 – EXT 151 - 152 | | |